Returns & Warranty Policy

Our number one priority is your satisfaction with our products. Before engaging in a refund, please contact us if you are having any performance or assemblage issues as we would love to help you out. Likewise, please review our BeachBox Instructions Videos as they may solve any issue you may be having.

Warranty
We offer a 12 month warranty on all parts. We only replace items if they are defective or damaged. Proof of either is required (videos and photos via email are sufficient). Our first steps are to identify the issue and in many cases a replacement part can be shipped to you to fix the issue. If replacement item is no longer available or we cannot fix the issue we will send you a return shipping label. 

Returns
If 21 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange. 

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if not, the equivalent of a cardboard box to keep it protected in transit) with all the original documents and parts. Otherwise a 25% restocking fee is applied. This will be assessed when returned item is received.

To complete your return, we require proof of purchase. We will then send you a return shipping label.

Please note that customer pays for return shipping equal to the outbound shipping rate.

 

Refunds
Once your return is received and inspected, we will also notify you of the status of your refund.

If the return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (Shopify policy is 3-10 business days).

 

Shipping Damage/Lost
If you purchased the Route Protection Plan, please notify them and follow the steps on their site or through their app. If you did not, please notify us and we will investigate the matter further and see what steps we can take.


Late or missing refunds
Shopify's policy is 3-10 business days for funds to return to your bank account.

If funds have not been applied after 10 business days, please contact us at beachboxsurf@gmail.com.

Sale items
Only regular priced items are eligible for refunds. Unfortunately sale items cannot be refunded. However, our warranty still applies.

 

Unclaimed Items
If for any reason shipments are not received due to customer being unavailable or other, customer will be responsible for the return shipping charge.